Refund Policy

Legal disclaimer

This Return & Refund Policy is provided in accordance with the Australian Consumer Law (ACL). Your rights under the ACL cannot be excluded, including your entitlement to a replacement, repair, or refund for a major fault. Nothing in this policy limits or replaces those rights.

Kira Lee reserves the right to update or amend this policy at any time without prior notice. The version of the policy that applies to your purchase is the one in effect at the time your order was placed.

Return Policy

We hope you love your Kira Lee products as much as we do. If for any reason you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns

Returns are accepted within 14 days of receiving your order.
Products must be unused, unopened, and in their original packaging for hygiene and safety reasons.
Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Due to health and hygiene standards, we cannot accept returns on any opened or used products.
Sale items and gift cards are non-refundable.

Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please contact us at kira.dempsey.kd@gmail.com within 7 days of delivery. We will arrange a replacement or full refund.

How to Return

Email our team at kira.dempsey.kd@gmail.com with your order number and reason for return.
Once approved, you will receive instructions for sending the product back.
Please note: return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds

Approved refunds will be processed back to your original payment method within 5–7 business days after we receive your return.
Shipping costs are non-refundable (except in the case of faulty or incorrect items).

If you have any questions about your order or our return process, please contact us at kira.dempsey.kd@gmail.com — our team is here to help.